Citizen Relationship Management 311
GreenOwl' s 311 Citizen Relationship Management solution permits citizens to submit and follow service request online from start to finish by using their smart phone. Request are reported to the appropriate city department immediately.
311 administrators and qualified city officials update service request regarding there estimated resolution time and date, resolution strategy, priority, or further inquiries. Citizens can help with sidewalk maintenance, broken traffic signs, burnt city lights, litter and graffiti identification and overseeing dead and overgrown trees.
When a service request is created, it can immediately follows a forwarding rule appearing in the Department Administrator’s dashboard and the Field Agents mobile device. Both these roles can add midia files, change the address and the jurisdiction, and add affected department to the Service Request.
Field Agents can respond to any incident on-site using his smartphone by typing in a chat box located inside each service request's app-form. Every app and portal can be customized and re-branded.